Passengers

FAQ

Can I connect to the internet at the airport ?

You can connect to the internet thanks to a free Wifi connection and using your own devices.

Can I post letters and post cards ?

Yes, there is an OPT letter box on the façade of the airport.

What are the opening hours of the Airport Isle of Pines ?

The airport receives passengers :

  • from Monday to Friday from 8h15 to 10h30 and 15h to 19h30.
  • Saturday from 8h15 to 11h30 and 15h to 18h30.
  • Sunday from 6h45 to 10h30 and 14h to 19h30.

Opening hours subject to change according to the flight schedule.

I have lost an object, where to go ?

Any lost object that has been found at the airport can be collected at the CCI information booth at the airport. Phone: (+687) 46 14 00 / exploitation-idp@cci.nc.

When you have lost an object on board of an aircraft, please contact your airline.

Can I spend the night at the airport while waiting for a flight ?

The Airport Ile-de-Pins closes after arrival/departure of the last flight. You can't spend the night at the airport.

Are there any baggage lockers available ?

Because of the regulations of the security plan Vigipirate, baggage lockers are not available.

Where can I find a baggage cart ?

Baggage carts are available in the arrival hall and next to the parking lot.

Can I smoke at the airport ?

Smoking is prohibited at the airport. You can smoke outside the building.

What can I take along in my baggage ?

A list of prohibited items can be found on the site of the Ministry of Ecology, sustainable Development and Energy under:

http://www.developpement-durable.gouv.fr/Articles-prohibes.html

More information:

See the regulations concerning prohibited items, decree no. 06-1609 from the 2nd of November 2006 concerning prohibited articles and regulated products and limitations for hand baggage.

What kind of items are prohibited in the hold ?

Dangerous substances and material are prohibited i the hold. For more information, please contact your airline.

What kind of items are prohibited in the cabin baggage ?
Vignette
I've lost my baggage, what do I do ?

Contact your airline.

Are there special parking spaces for handicapped or disabled persons on the parking lots ?

You find reserved parking spaces for handicapped and disabled persons on all of our parking lots.

What are the opening hours of the parking lots?

The parking lot P1 at the Airport Ile-des-Pins is open 24/7.

Are the parking lots secured ?

A guardian patrols the parking lot regularly.
The Chamber of Commerce and Industry cannot be held liable in case of loss, theft or damage to objects or vehicles.

The security personnel has confiscated an object during screening. Can I get it back ?

Non, it is not possible to recover a confiscated object. All confiscated items ill be destroyed, except if the police orders otherwise.

How to file a complaint ?

In case of a complaint or if you have any comments, you can:

  • Contact us on-line
  • or send a letter by post to the following address :
    CCI - aéroport Nouméa-Magenta
    15, rue de Verdun, BP M3
    98849 Nouméa Cedex