Passengers

Traveller's guide

Baggage and security

Several items are forbidden on board of an aircraft, for security reasons (unlawful acts) and for safety reasons (fire hazard). Please be careful when packing. The voluntary or involuntary possession of forbidden articles, in the baggage or cabin baggage, while result in the confiscation of the articles, so that you can board the plane.

If you have a forbidden article in your possession, you have several possibilities :

  • Place the article in the hold baggage, as long as the articles is authorized (see below).
  • Leave it with an accompanying person or in your car.
  • Send it by post, if this is possible.

The golden rules for your baggage.

  • To avoid confusion when checking in, remove all old labels.
  • Indicate legibly your name and address on the outside of your baggage and on the inside. We recommend to mark your luggage with a label or sticker, in order to be able to identify it more easily on arrival.
  • Make sure that there are no loose belts and straps on the outside of your hold baggage, they might get stuck in the baggage belts and might get lost or won’t leave on the same flight as you do.
  • Do not transport valuables in your hold baggage, put them in the cabin baggage, as long as they are not prohibited in the cabin.
  • Keep your medicine and prescriptions with you in your cabin baggage.
  • Carefully wrap any fragile objects for protection.
  • Don't accept baggage or packages from a third person, no matter for what reason.
  • Never leave your baggage unattended, even for a short period of time, they might be treated as suspicious and could be destroyed.
  • Inform the personnel of the airport if you see a piece of baggage or a parcel unattended.

Prohibited or regulated objects in aircraft

Check in

Be on time!

We recommend to arrive at the airport 3h before the departure of your flight to Japan, Tahiti or France, 2h30 for all other destinations. You avoid losing time and stress when you don't arrive in the last minute and there will be much shorter queues at the check in, the border police and when boarding.

Attention : Respect the check in time mentioned on your flight documents. After this time, you won't be able to board the plane or you might delay your flight, which might cause problems with connecting flights.

To arrive on time saves time and is a guarantee for a successful start of your trip.

For more information about the commercial conditions of flights, please contact the airlines.

Prepare for security screening

Before entering the boarding area, you have to pass passenger screening, keep your boarding pass ready. You will be asked to place any cabin baggage, your personal belongings and the contents of your pockets (belts, keys, shoes...) in one or several trays for an X-ray control.

Also place the content of your cabin baggage in these trays :

  • Liquids, aerosols, gels and crèmes in containers of max. 100 ml and placed in a sealable plastic bag with a capacity of 1 litre max. (20cm x 20cm)
  • Laptops, notebooks and other electronic devices
  • Cloaks and jackets
  • And the cabin baggage of max. 56 x 45 x 25 cm with your other personal belongings

It is possible that a random control is executed. For the purpose of the detection of explosives, particles might be taken off from your body, clothes or cabin baggage.

Safety measures concerning cabin baggage

Pets

The importation of pets (cats and dogs) to New Caledonia, as well as the export of pets, is regulated.

You find the latest information on the portal of the Davar : www.davar.gouv.nc/portal/page/portal/davar/importations/chiens_chats

For more information, contact the Veterinary, Food and Phytosanitary Inspection Service (Davar) (2 rue Russeil – Nouméa - Phone : (+687) 24.37.45 – Email : davar.sivap@gouv.nc ) and your airline.

Customs and phytosanitary regulations

The import or export of certain merchandise into or from New Caledonia is regulated.

This concerns for example narcotics, they are strictly prohibited.

In addition, the import, export or simple possession of counterfeit trademark goods is a customs offense and you might incur serious penalties such as seizure of the merchandise, a fine and a lawsuit...

The importation of plants, animals and products of plant or animal origin is also regulated. For more information, contact the Veterinary, Food and Phytosanitary Inspection Service (Davar) ( 2 rue Russeil – Nouméa - Phone : (+687) 24.37.45 – Email : davar.sivap@gouv.nc ).

For food, you have to present a health certificate, except for industrially produced canned food with health tag, which you have to show at the phytosanitary inspection on arrival.

Protected and menaced plants and animals , according to the Convention on International Trade in Endangered Species of Wild Fauna and Flora, the Washington Convention or CITES, might be prohibited or regulated, you could be asked to present a CITES certificate. For more information contact the Agricultural, forest and environment directorate (DAFE) (BP 180 - 98 845 Nouméa – Phone : (+687) 23 24 30 - Email : direction@dafe.nc).

The importation of weapons and ammunition needs prior authorisation by the High Commissioner, according to their category. For more information, please contact the DIRAG (BP C5 – 98 844 Nouméa CEDEX – Phone: (+687) 26 63 00)

The importation if medical drugs might need the approval of the Sanitary and Social Affairs Directorate (DASS). For more information, please contact the DASS (BP N4 – 98 851 Nouméa CEDEX – Phone: (+687) 24 37 00 - Email : dass@gouv.nc).

Travellers' allowances

When arriving in New Caledonia, you can import a certain amount of duty free merchandise :

  • Tobacco :
    • 200 cigarettes
    • OR 100 cigarillos
    • OR 50 cigars
    • OR 250 g of tobacco
  • Alcoholic beverages :
    • 2 litres of wine and 1 litre of alcohol of over 22°
    • OR 2 litres of alcohol with 22° or less
  • Coffee :
    • 500 g
    • OR 200 g of coffee extracts and essences
  • Tea :
    • 100 g
    • OR 50 g of tea extracts and essences
  • Perfumes :
    • 50 g
  • Eaux de toilettes /Colognes :
    • 25 centilitres
  • Other merchandise :
    • 30.000 XPF per traveller over 15 years of age (15.000 XPF for persons under 15 years).

    Note: Travellers of less than 17 years are not allowed to import tobacco or alcohol.

    Cash declaration

    Sums of 1.193.317 XPF or higher (10.000 € or the equivalent in foreign currencies) that you have on you must be declared at the surveillance brigade in Tontouta (Phone: 35.11.72).

    Such sums can be in cash, cheques (including traveller cheques), actions, negotiable instruments... or valuable objects such as gold or silver coins.

    Duty Free

    Objects purchased in a duty free shop (airports, harbours, aircraft...) have to be declared at customs when arriving in New Caledonia.

    Customs will determine any eventual importation taxes to be paid.

    For more information see : www.douane.gouv.nc/particulier/les-voyageurs

Health formalities

Some countries ask for a vaccination record before giving the authorisation to enter their territory.
For more information, please contact the Health and Travels Centre (CSV) at the DASS, the only international vaccination centre in New Caledonia.

A consultation if free of charge but you need to arrange an appointment, Wednesday to Friday afternoon, from 12h to 16h. Contact: Phone: 24 37 18 or 24 37 00.
The CSV can be found on the 4th floor of 5 rue Gallieni, in the centre of Nouméa.

Lost and found objects

The CCI information booth handles lost and found objects at the airport. It is open every day at the times of the arrivals and departures.

Please contact the information booth :

Phone : (687) 35 11 18

Email : sae-tta@cci.nc

Or at the airport at the counter in the main hall.

A lost object might be found a couple of days later, so don’t hesitate to phone the information booth of the CCI to ask again.

Don’t forget : please state your family name, name, phone number, address/the date and the place where you have lost the object and a precise description of the lost object...

Note : You might be asked to show an id card or a passport when picking up a lost object.

If you have lost an object in an aircraft, please contact your airline.

Recreation area (babies and children)

A recreation area for children has been created in the boarding area, so families can travel calmly and comfortably.

Unaccompanied minors (UM)

The regulations concerning unaccompanied minor change for the different airlines according to the age and the destinations. Thus, we ask you to contact your airline for information about the available services and the minimum age.

Passenger rights

The airlines have to inform you about your rights in case of a refusal to board the aircraft, cancellation, lost or damaged baggage or long delays; and where to file a complaint.

For more information check the air passenger rights on the site of the Civil Aviation Directorate : http://www.aviation-civile.nc/transport-aerien/droit-du-passager-aerien

Useful contacts

The CCI information booth can give you all information concerning flights, payment for the parking lots, lost objects and airport services.

Phone : (+687) 35 11 18.
Outside fixed opening hours, please call our voice server : (+687) 36 67 18.